1. Introduction
Welcome to ClipTrack Solutions (“ClipTrack”, “we”, or “us”). ClipTrack Solutions is a company registered in Italy, and we provide the ClipTrack web and mobile services (the “Service”). These Terms of Service (“Terms”) govern your access to and use of the Service. By using or accessing our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service. These Terms form a legal agreement between you and ClipTrack. We also encourage you to review our Privacy Policy (see below) to understand how we handle your data. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Eligibility
You must be at least 16 years old to use our Service. We do not knowingly provide services to or collect personal data from children under 16. By using ClipTrack, you confirm that you are 16 or older. If you are under the age of 18 (or the age of legal majority in your country), you also confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf. If we discover that a user under 16 has provided personal information without parental consent, we will delete that information.
3. Account Registration and Security
To use certain features of ClipTrack, you may need to create an account. You agree to provide accurate, current information (such as a valid email) and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Do not share your login details. Notify us immediately at our support contact if you suspect unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to secure your account.
4. Payments and Subscription
ClipTrack may offer paid services or subscriptions. Payment Processing: All payments are handled through our third-party payment processor, Stripe, Inc. (“Stripe”). When you make a purchase or subscribe to a paid plan, you will provide your payment information (such as credit card details) directly to Stripe via our Service. We do not store your full payment information on our servers – Stripe securely processes your payment. By subscribing or making a payment, you agree to Stripe’s terms and policies for payment processing. You authorize us to charge your chosen payment method through Stripe for any fees due. All fees are stated in the applicable pricing page and are inclusive of any taxes unless stated otherwise. If a payment fails or is past due, we may suspend or terminate your access to paid features after providing notice. You are responsible for any applicable taxes or charges imposed by your bank or payment provider.
5. User Content and Ownership
Your Content: In using ClipTrack, you may provide or generate content, such as your social media videos, analytics data, comments, or other materials (“User Content”). You retain all ownership rights in the User Content that you create or provide. ClipTrack does not claim ownership over your content. License to ClipTrack: By uploading, syncing, or otherwise providing User Content to the Service (including connecting your TikTok account or other third-party accounts to ClipTrack), you grant ClipTrack a worldwide, non-exclusive, royalty-free license to use, copy, host, store, modify (for technical purposes, e.g. formatting or processing), and display your content solely for the purpose of operating and providing the Service to you and to anyone you authorize. This means, for example, that we may create a temporary cloud copy of your videos or data on our servers (such as on AWS S3 or our database) to analyze them and present results back to you. We will not use or disclose your content for any other purposes except as described in these Terms or our Privacy Policy. This license is necessary for us to run the Service and will end when your content is fully deleted from our systems. Your Responsibilities for Content: You represent and warrant that you have the necessary rights to upload or share any content you provide (for example, if it’s a video, you either created it or have permission to use it). Do not provide content that: (a) infringes any third-party intellectual property or privacy rights, (b) is illegal (e.g. defamatory, obscene, hate speech, or otherwise unlawful), or (c) violates any applicable laws or regulations. You remain solely responsible for your User Content. We are not responsible for any loss or damage resulting from the content you provide or any use of it by you or other users. We reserve the right (but have no obligation) to remove or disable access to any User Content that we determine, in our sole discretion, violates these Terms or is otherwise harmful to the Service or our users. However, the responsibility for the content remains with you, not ClipTrack.
6. Temporary Copies and Processing
ClipTrack’s Service involves analyzing and tracking your video content (for example, TikTok clips) to provide you with insights. To do this, our systems may create temporary copies of your content on our cloud storage (such as Supabase or AWS S3) while processing. These copies are temporary and used only for processing and providing the results to you. We do not publish or make your private content publicly available. All processing is done in accordance with our Privacy Policy and data security practices. Once processing is complete and as per our retention policy (see Section 9 below), the content is either deleted or retained only as long as necessary for service functionality or as required by law.
7. Acceptable Use of the Service
You agree to use ClipTrack only for lawful purposes and in accordance with these Terms. Prohibited activities include, but are not limited to: Violating Laws or Rights: Do not use the Service to violate any law or regulation, or infringe the rights of any third party (including intellectual property rights and privacy rights). Interference: Do not disrupt or interfere with the Service’s operation or security. This means you won’t attempt to hack, overload (“DDOS”), introduce malware or viruses, or bypass any measures we use to protect the Service or user data. Unauthorized Access: Do not attempt to gain unauthorized access to other accounts, systems, or networks connected to ClipTrack (e.g., through password mining or other means). Misuse of Data: You will not use data obtained from our Service for any purpose other than your personal use of the Service. For example, you won’t harvest information from other users or from TikTok via our Service in a way not allowed by these Terms or by TikTok’s terms. Third-Party Terms: If you use our Service in conjunction with third-party platforms (like TikTok), you must comply with those platforms’ terms of service and policies. By using ClipTrack with TikTok, you agree to abide by TikTok’s Terms of Service, Community Guidelines, and any API usage policies. You should not use ClipTrack in any manner that would cause you to violate your agreements with TikTok or any other platform. Violation of the above may result in suspension or termination of your access to the Service (see Section 11 on Termination). ClipTrack reserves the right to investigate any misuse of the Service.
8. Third-Party Services and Integrations
ClipTrack integrates with or uses several third-party services to provide you with our features. By using ClipTrack, you acknowledge and agree to the following third-party integrations and the associated terms: TikTok API: Our Service allows you to connect your TikTok account and uses the official TikTok API to retrieve data (such as your profile information, videos, likes, comments, and analytics) at your request. ClipTrack is independent of TikTok – we are not endorsed by or affiliated with TikTok. Your use of the TikTok integration is subject to TikTok’s terms and policies. We are not responsible for changes to TikTok’s API, features, or rules that may affect our Service’s functionality. We also are not liable for any actions TikTok may take on your account (for example, any restrictions or penalties imposed by TikTok) as a result of your use of ClipTrack. It is your responsibility to comply with TikTok’s own Terms of Service when using our Service. Supabase (Database Hosting): We use Supabase, a cloud database service, to store and manage user data (e.g., your account info, analytics data) on servers. Our primary database is hosted in Supabase’s US-East data center (United States). Supabase acts as a data processor for us, and we have agreements in place to ensure your data is handled securely and in compliance with GDPR and other regulations. (See our Privacy Policy for more details on data transfer safeguards.) AWS S3 (Storage): We use Amazon Web Services S3 for storing files and media (for example, any videos or images we need to temporarily cache for analysis). AWS servers we utilize are typically in the region closest to our operations (often in the USA or EU). AWS is a widely used cloud provider with high security standards. Like Supabase, AWS acts under our instructions to process and store data. Stripe (Payments): As noted in Section 4, we use Stripe to handle all payment transactions. If you make payments through ClipTrack, your payment details will be processed by Stripe and may be stored by Stripe in accordance with their policies. Stripe is PCI-DSS compliant and implements strict security for payment data. We do not store your credit card numbers on our own servers. Any payment issues or disputes may also be subject to Stripe’s terms. Third-Party Terms and Liability: Your use of these third-party services through ClipTrack is at your own risk and subject to each provider’s terms of service. While we carefully choose our integration partners and strive to ensure they protect your data, ClipTrack is not responsible for the services or acts of third parties. If any third-party service suffers an outage or breach, or changes their service in a way that affects ClipTrack, we will do our best to minimize disruption for you, but we cannot guarantee their performance. If you have concerns about how these third parties handle your data, please refer to our Privacy Policy and the privacy policies of those third parties (e.g., TikTok’s Privacy Policy, Supabase’s Privacy Policy, AWS’s Privacy Notice, Stripe’s Privacy Policy). By using the Service, you agree to the above integrations and acknowledge that we may send or receive certain data to/from these third parties as necessary to provide the Service (for example, sending your request to TikTok’s API, or storing your data in Supabase/AWS). We will only share the minimum data necessary with third parties and only as outlined in our Privacy Policy.
9. Data Privacy and Data Retention
Your privacy is very important to us. By using ClipTrack, you also agree to our Privacy Policy, which is incorporated into these Terms. The Privacy Policy explains what data we collect, how we use it, where it’s stored, and your rights regarding your personal data. We summarize a few key points here: Data Retention: We retain user data only as long as necessary for the purposes it was collected, and in accordance with applicable law. If you choose to delete your account, or if your subscription expires or is suspended, we will retain your personal data for up to 1 month (30 days) after the deletion/suspension date. This brief retention period is to accommodate any account reactivation requests, resolve billing issues, or comply with legal obligations. After this 1-month period, your personal data will be permanently deleted or anonymized in our production systems and will no longer be retrievable. (It may persist for a short time in secure backups beyond the 1-month window, but we will purge those in the normal backup cycle and will not restore or use your data from backups except if required for security or legal reasons.) Analytics Data: Any analytics results or aggregated insights we generate for you are based on your data and third-party data (like TikTok statistics). We process this information internally within ClipTrack’s systems. We do not send your personal analytics data to external analytics providers for processing; instead, we use our own algorithms and tools to crunch the numbers and present you with the results. In some cases, we might collect usage analytics (e.g., how often features are used) to improve our Service, but these are generally aggregated and anonymized. Any internal analytics or metrics we derive from user data are used to improve your experience and the functionality of the Service and are not shared with advertisers or unrelated third parties without your consent. Data Deletion: You have the ability to delete your content or account (see Privacy Policy and Section 12 on user rights). Once you request deletion, we will remove or anonymize personal data in a timely manner, and at most within the 30-day retention window stated above. After deletion, we cannot recover your data. For full details on our data handling, please read the Privacy Policy section below. If you have questions about your privacy or wish to exercise your rights (such as accessing or deleting your data), you can contact us as described in the Privacy Policy.
10. Communications and Emails
By creating an account or providing your email to ClipTrack, you agree to receive certain communications from us electronically. We distinguish between service (transactional) emails and marketing emails: Service Emails: These include account-related or transaction-related messages. For example, we may send you confirmations of actions (like a welcome email, password reset links, payment receipts, alerts about important changes to the Service, security notifications, or support responses). These emails are considered part of the Service and are necessary for us to provide the Service to you. You cannot opt out of receiving essential service communications, as long as you maintain an account, because you might miss important information about your account or the Service. (However, if you delete your account, you will stop receiving further service emails, except as needed to confirm deletion or fulfill legal obligations.) Marketing Emails: With your permission, we may also send newsletters, product updates, promotions, or other marketing communications to the email address you provided. Opt-In/Opt-Out: If you are a new user in the EU or other regions requiring consent, we will only send you marketing emails if you have opted in during signup or in your account settings. For other users, we may rely on our legitimate interest to inform you about our services, but in all cases, you have the right to opt out of marketing emails at any time. Every marketing email from ClipTrack will include an “unsubscribe” link or instructions to opt out. If you unsubscribe, we will stop sending you promotional emails. Please note it may take a few days to process the opt-out. Opting out of marketing emails does not affect your receipt of service emails as described above. We will not send you third-party marketing without your consent, and we do not sell your contact information to third parties for their own marketing.
11. Termination of Service
By You: You may stop using our Service at any time. You may also delete your account at any time through the account settings or by contacting us. Deleting your account will terminate your access to the Service’s features. (Data deletion will occur as described in Section 9 and the Privacy Policy – generally within one month.) By Us: We reserve the right to suspend or terminate your access to the Service (or parts of it) under certain circumstances, which include: (a) if you violate these Terms or our policies (including the Acceptable Use rules in Section 7), (b) if you use the Service in a way that causes legal risk to us or other users, (c) if required by law enforcement or government order, or (d) if we discontinue the Service. In most cases, if the violation is fixable, we will attempt to notify you and resolve the issue with you before taking such action. However, for serious or repeat violations, or urgent situations (e.g., user content that is illegal or security threats), we may suspend or terminate immediately without prior notice. If we terminate your account for a violation of the Terms, we will notify you of the termination and the reason, via the email associated with your account (if available). Upon termination by us, your rights to use the Service will cease immediately. Any fees paid in advance for a subscription are not guaranteed to be refunded if the termination was due to your violation of these Terms (we will follow applicable law regarding any refunds). Effect of Termination: Upon any termination of your account, whether by you or us, the license and rights granted to you under these Terms will end. You must stop using the Service. Sections of these Terms that by their nature should survive termination (such as provisions on intellectual property ownership, disclaimers, limitation of liability, dispute resolution, and governing law) will survive. We will handle your data after termination in accordance with our Privacy Policy (generally by deleting it after the retention period). If you have generated any reports or downloaded content for your personal use prior to termination, those remain with you, but you must not hold yourself out as an ongoing user or representative of ClipTrack after termination.
12. User Data and Intellectual Property
ClipTrack’s Intellectual Property: All content and materials provided by ClipTrack through the Service (except your User Content) are owned by or licensed to ClipTrack. This includes the software, code, design, databases, algorithms, aggregate data (e.g., industry trends drawn from multiple users’ data, provided it’s anonymized), and any ClipTrack logos, trademarks, or branding. ClipTrack retains all rights to its intellectual property. You are granted a limited, revocable license to use the Service for your personal or internal business use, as applicable, but you do not acquire any ownership in our intellectual property by using the Service. You agree not to copy, distribute, modify, or create derivative works from our content without our express permission, except as allowed by law or as part of normal use of the Service. Feedback: If you provide suggestions, ideas, or feedback to us about the Service (“Feedback”), you agree that we can use and implement that Feedback without restriction or compensation to you. Any Feedback you submit is entirely voluntary, and we may use it to improve our Service.
13. Disclaimers of Warranties
Service Provided “AS IS”: We strive to provide a great Service, but ClipTrack is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, ClipTrack disclaims all warranties of any kind, whether express, implied, or statutory, regarding the Service. This includes any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that: (a) the Service will be uninterrupted, error-free, or completely secure, (b) the data or results you obtain on ClipTrack will be accurate or up-to-date at all times (for example, if TikTok’s API provides incomplete data, our analytics might reflect that), or (c) any defects or bugs will be corrected immediately. No Professional Advice: Any insights or analytics provided by ClipTrack (such as recommendations for improving your content strategy) are for informational purposes. ClipTrack is not responsible for how you interpret or use the results. We do not guarantee that following suggestions from our Service will achieve any particular outcome (for example, higher view counts or engagement), and you should use your own judgment or consult professionals when making decisions based on information from the Service. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you. In such cases, ClipTrack’s warranties will be limited to the minimum extent permitted by applicable law.
14. Limitation of Liability
No Indirect Damages: To the maximum extent permitted by law, ClipTrack Solutions and its officers, directors, employees, and agents will not be liable to you for any indirect, incidental, special, consequential, or punitive damages. This includes, for example, damages for lost profits, lost data, business interruption, or losses of goodwill, even if we have been advised of the possibility of such damages. We understand that our Service is important to you, but you acknowledge that it is a data analytics tool, and not a mission-critical guaranteed service. Liability Cap: To the extent permitted by law, the total cumulative liability of ClipTrack for any claims arising out of or relating to these Terms or the Service will not exceed the amount you have paid to ClipTrack in the last 12 months (if you have paid for any services), or 100 EUR if you have not had any payment obligations (for free users). This means if you have paid us €50 in subscription fees in the last year, our liability to you is limited to €50. If you haven’t paid anything (for example, using only free features), our liability is capped at €100. This limitation applies to all claims of harm or damages, whether in contract, tort (negligence included), strict liability or any other legal theory. Exceptions: We do not exclude or limit our liability for gross negligence, willful misconduct, or for personal injuries or damages that by law cannot be limited or excluded. Additionally, your statutory rights as a consumer (if you are one) are not affected by this limitation of liability. Because some jurisdictions do not allow certain limitations of liability, portions of these limitations may not apply to you. However, our liability is limited to the greatest extent allowed by Italian law and other applicable laws.
15. Dispute Resolution and Arbitration
We hope to resolve any issues with our Service amicably. If you have a concern or dispute with ClipTrack, you agree to first contact us at our support or legal contact (see Section 18, “Contact Us”) and provide a brief, written description of your issue, along with your contact information. We will attempt to resolve the dispute informally within a reasonable time. Arbitration Agreement: If we cannot resolve the dispute informally, you and ClipTrack Solutions agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service shall be finally settled by binding arbitration, except for the matters described under “Exceptions to Arbitration” below. “Arbitration” means that the dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury. Arbitration Procedure: The arbitration will be administered by an established arbitration institution. Unless otherwise required by law, the arbitration will be conducted in the English language (or Italian, if you prefer and we agree), and the seat of arbitration shall be in Italy. The arbitration shall be conducted on a confidential, individual basis. Class-action and collective arbitration are not permitted – you and we each waive the right to participate in a class action or class arbitration against the other. The arbitrator will have the authority to grant any remedy that would be available in court under law, but no punitive damages. The arbitrator’s decision will be final and binding on both parties, and judgment on the award may be entered in any court of competent jurisdiction. Exceptions to Arbitration: Either party may choose to bring an individual claim in a small claims court with appropriate jurisdiction, in lieu of arbitration, for disputes that qualify for small claims (generally minor claims below a certain monetary threshold). Additionally, either party may apply to a court for provisional equitable relief (such as a temporary restraining order) as necessary to protect their rights or property pending the outcome of arbitration. Finally, any disputes that, under applicable law, cannot be subject to mandatory arbitration (such as certain claims for injunctive relief or statutory claims where arbitration is prohibited), are exempt from the above agreement to arbitrate. Right to Opt Out: If you are a new user of the Service, you may opt out of this arbitration agreement by providing written notice to us via email at the contact in Section 18 within 30 days of first accepting these Terms. Your written notice must include your name, your account email (if applicable), and a clear statement that you opt out of this arbitration agreement. Opting out of arbitration will not affect any other provisions of these Terms. If you opt out, or for any disputes not covered by the arbitration agreement, you and ClipTrack agree to the exclusive jurisdiction of the courts located in Italy to resolve any such dispute, unless otherwise required by applicable consumer laws. Important: By agreeing to arbitration, both you and ClipTrack waive the right to a trial by jury or to participate in a class action for most disputes. You are agreeing to resolve disputes individually and through arbitration, not in court. This arbitration provision shall survive termination of your account or the Service.
16. Governing Law
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of Italy. We choose Italian law as the governing law due to our company’s registration in Italy and to ensure consistency with local regulations. This governing law applies regardless of your country of residence, provided that if you are a consumer in the European Union or another jurisdiction with laws that require applying that jurisdiction’s consumer protection laws, those laws remain applicable to the extent required. If for any reason a dispute is not subject to arbitration or small claims court as provided in Section 15, then you expressly agree to submit to the personal jurisdiction of the courts located in Italy (specifically, courts competent for the company’s registered address, unless another location is required by law) for the purpose of litigating any such dispute. Notwithstanding the foregoing, you and ClipTrack both retain the right to seek injunctive or equitable relief in any jurisdiction to prevent misuse of intellectual property, unauthorized access to the Service, or other breaches of law that require immediate action.
17. Changes to These Terms
ClipTrack may update or revise these Terms from time to time. If we make material changes, we will notify users by posting the updated Terms on our website and updating the “Last Updated” date at the top, and/or by sending a notice to the contact email associated with your account or through an in-app notification. It is your responsibility to review these Terms periodically. Changes will become effective no sooner than 15 days after they are posted (or notified to you, if applicable), except if the changes relate to new features or legal requirements, in which case they might become effective immediately. If you continue to use the Service after the effective date of the updated Terms, you indicate your acceptance of the changes. If you do not agree to the revised Terms, you should stop using the Service and, if desired, delete your account before the new Terms take effect. No change will retroactively modify dispute resolution provisions for any disputes that arose before the change to the Terms, unless you expressly agree otherwise.
18. Contact Us (Notices and Customer Service)
ClipTrack Solutions is committed to transparency and open communication. If you have any questions about these Terms, the Privacy Policy, or need to contact us for any reason (including to provide notices, exercise your rights, or resolve disputes), you can reach us at: ClipTrack Solutions (Italy) Email: support@cliptracksolutions.com (for general inquiries or support) Email: privacy@cliptracksolutions.com (for privacy-related inquiries or GDPR requests) Mailing Address: [ClipTrack Solutions’ Registered Address, Italy] (Note: please insert the official business address here.) We will do our best to respond to your inquiry within a reasonable timeframe, typically within 5 business days for support requests and within 30 days for privacy requests (as required under GDPR). By using the Service, you agree that any notices, agreements, disclosures or other communications that we send to you electronically (via email or through the Service) will satisfy any legal communication requirements, including that such communications be in writing.